FAQ'S

Can I make a return and/or get a refund?

We do not offer refunds or exchanges.  We will only consider exchanges if the wrong item was sent to you. Please verify you have the correct size and color before finalizing your purchase. All returns must be in their original condition with tags in order to be returned.

All sale items are final.

We are not responsible for packages that have been delivered, stolen or damaged by USPS.

Can I make an exchange?

We do not offer refunds or exchanges.  We will only consider exchanges if the wrong item was sent to you. Please verify you have the correct size and color before finalizing your purchase.

How long will it take to get my order?

We use several shipping carriers to deliver packages within the US. Once payment is verified, it will take 2-3 business days for your order to be processed and shipped, excluding weekends and holidays. Once shipped, you will receive an email notification with the shipping carrier and tracking number.

How can I reach customer service?

Please contact us via our email at hello@shopcaiya.com. Please include your order number, name and any details that allow us to better assist you.